Privacy Policy & Security

Sticks and Stones E-Commerce B.V. (the “Company”) and our brands value your trust. We collect certain information when you visit our international site www.sticksandstones.nl (the “Site”), in order to improve your shopping experience and allow us to better communicate with you regarding our products and services. This privacy policy is intended to assist you in understanding what information we gather when you visit the Site, how we use that information, and the safeguards we have in place to protect the information. This privacy policy only applies to information we collect at www.sticksandstones.nl. By using and submitting information to our Site, you are agreeing that we may collect, use and disclose the information we collect in accordance with the purposes and uses identified in this policy. For other terms and conditions that apply to your use of the Site, please review our Terms and Conditions.

INFORMATION WE COLLECT ONLINE

We are dedicated to protect your privacy and to handle your personal information with the outmost care.
It is important for you to know what personal information we collect, how we use them and that it is possible for you to review, change or delete this data.

Personal Information

For purposes of this privacy policy, “personal information” means any information by which someone can be personally identified, including name, address, telephone number, email address, billing and account information, credit or debit card information, and other information incidental to providing goods or services. We collect personal information from you only when you voluntarily provide us with this information, such as when placing an order through the Site or registering your Sticks and Stones product on the Site; establishing an account or adding information to your account such as by setting up a wish list, gift reminders, or address book entries; entering a contest; taking a survey; contacting us with a comment or question; requesting a catalog; or signing up to receive emails about our latest products and services. While not personal information by itself, the Company also collects and retains information about purchases you make on the Site.

Browsing Information and Cookies

When you visit the Site, our webservers may automatically recognize certain non-personally identifiable information about you, such as your domain name, access provider, IP address, and browser language. The Site also uses a browser feature known as a cookie, which assigns a unique identification to your computer. The information collected from cookies allows us to provide better customer service to you and improve features of our Site in a variety of ways, including by determining whether you have visited the Site in the past and which pages of our Site you have visited. We also may use cookies and/or a technology known as clear gifs to help us confirm your receipt of and response to our emails and to provide you a more personalized experience. Please note that certain pages of the Site may not function properly if cookies are turned off. Please consult your web browser’s Help documentation for more information about how to turn cookies on and off your browser.
We may use third party advertising companies to serve Company advertisements on our Site or other sites you may visit. To accomplish this, these companies may employ anonymous cookies and action tags (also known as single pixel gifs, clear gifs or web beacons) to measure advertising effectiveness and understand your visits to our Site and other web sites. These selected companies also provide this information to us which we use for marketing purposes.

HOW WE USE YOUR INFORMATION

We use personal information collected on the Site for the following purposes:
for the specific purpose for which it was volunteered (for example, to purchase a product or process a return);
to improve the content, appearance and utility of the Site;
to understand your needs and preferences;
to develop, market, sell or provide products and services;
to conduct surveys, research and evaluations;
to manage and develop our business and operations, administer accounts, and collect and process payments;
to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities;
as permitted by, and to comply with, any legal or regulatory requirements, process or provisions.
In order to serve you better, we may combine information you provide to us on the Site with information you provide to us in other ways, such as via our printed advertising contests and campaigns, via our social media accounts, and with information from third parties including demographic or public information.

HOW WE MAY SHARE INFORMATION

We may share your information collected on this Site with its subsidiaries or affiliated companies, including those located in other countries. We also may share your information with selected third parties who provide services to us, including to process payments, monitor Site activity, serve Site content, help to maintain our customer database, administer emails, surveys and contests. Such third parties may have access to, store and process your personal information to provide services on our behalf, which may occur in the Netherlands or in countries outside of the Netherlands. Our service providers are not authorized to use your information for any purpose other than to provide the contracted services. We also must always reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of users of the Site, or the Company or its affiliates or third parties.
Occasionally we may provide a link to a third party website, for example to conduct a survey for the Company. If you elect to provide your personal information on that third party website, this information will be subject to that third party website’s privacy policy and security practices. We are not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. We also are not responsible or liable for any privacy or security policies of these third party sites.

SECURITY

We use certain security measures to protect the personal information you submit to the Site. For example, when you provide any order information, we use Secure Socket Layer (SSL) technology, an encryption tool that provides security while transmitting this information over the Internet. We also use firewall technology, password controls, and other technological and procedural safeguards in maintaining the Site. Although we have implemented the above security measures for this Site, you should be aware that 100% security is not guaranteed.

SECURE PAYMENTS

We accept payments with Visa, MasterCard, Maestro, PayPal, iDeal, BanContact Mister Cash, Belfius Direct Net, Sofort Banking and Bitcoin. Your online payment will be securely handled by our Payment Service Provider Mollie. Mollie is a certified and PCI-DSS level 1 compliant Payment Service Provider that has several safeguards in place like SSL encryption and follow strict rules relating to the safety of transaction traffic to ensure a secure payment transaction.

MANAGING YOUR PERSONAL INFORMATION

To allow us to serve you better we encourage you to regularly review and update your personal information.
You may obtain upon request a summary of the personal information on record with us. You also may request that we correct any such personal information about you, remove such information from its marketing databases, or dispose of any or all personal information about you.
If you do not wish to receive email from Sticks and Stones in the future, you can unsubscribe by clicking on the unsubscribe link at the bottom of any Sticks and Stones email that you receive, emailing us at ecommerce@sticksandstones.nl with your request to be removed from our email list.
To make any request described above, or if you have any questions about this privacy policy, send an email to ecommerce@sticksandstones.nl.

UPDATING THIS POLICY

The Company reserves the right, at its discretion, to change, modify, add, or remove portions of this privacy policy at any time. You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this privacy policy will be considered your consent to those changes. In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. If a notification is appropriate, to the extent we have your email address, we may notify you by email.

(updated 23 May 2018 – AVG-Proof / GDPR)