General Terms & Conditions
This Website is operated by Sticks and Stones E-Commerce B.V., registered under the following addresses and information (hereafter “Sticks and Stones”, “Trader”, “we”, “us”):
Postal Address: Sticks and Stones E-Commerce B.V., Ceintuurbaan 123-125, 1072 GA Amsterdam, The Netherlands.
Visiting Address: Sticks and Stones, Ceintuurbaan 123-125, 1067 GA Amsterdam, The Netherlands.
Chamber of Commerce nr. 64318524 (Amsterdam, The Netherlands)
These terms and conditions apply to the use of the website www.sticksandstones.nl and on all orders placed with www.sticksandstones.nl.
“Website”: the Internet website located at URL www.sticksandstones.nl;
“Content”: all of the content you see on this Website, including, for example, but not limited to, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text;
“Service(s)”: access to and use of this Website and the products and services available through this Website;
“Withdrawal period”: the period within which the consumer can make use of his right of withdrawal;
“Consumer”: the natural person whose action is not within the course of a profession or business and who enters into a contract with Sticks and Stones;
“Day”: calendar day;
“Right of withdrawal”: the possibility for the consumer to waive the distance contract within the withdrawal period;
These Terms and Conditions may change
Sticks and Stones reserves the right to update or modify these terms and conditions at any time without prior notice. Your use of this Website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions each time you use this Website.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card or have received your payment otherwise.
Right of withdrawal
Upon delivery of products
1. When purchasing products, a consumer has the possibility of dissolving the contract, without giving reasons, during fourteen days. This period commences on the day after the product was received by the consumer or a representative previous designated by the consumer and announced to Sticks and Stones.
2. During this period the consumer will treat the product and its packaging with care. He will only unpack or use the product as far as necessary in order to be able to assess whether he wishes to retain the product. If he wishes to exercise his right of withdrawal, then he will return the product to Sticks and Stones, with all associated components, and – in as far as this is reasonably possible – in the original state and packaging, in accordance with the reasonable and clear instructions that were provided by Sticks and Stones. The return instructions are provided after an e-mail request to Sticks and Stones at email@example.com.
Costs in a case of withdrawal
1. If a consumer makes use of his right of withdrawal, he shall be responsible for, at most, the costs of returning the goods.
2. If the consumer has paid a sum, Sticks and Stones will refund this sum as quickly as possible, though at the latest within 30 days after the goods were returned or after the withdrawal.
Preclusion from the right of withdrawal
1. Sticks and Stones can preclude the consumer from having a right of withdrawal as far is provided for in paragraph 2 and 3 of this article. The preclusion of the right of withdrawal is only valid if Sticks and Stones clearly stated this fact when making the offer, or at least in good time prior to conclusion of the contract.
2. Preclusion from the right of withdrawal is possible for products:
a) that have been created by the trader in accordance with the consumer’s specifications; b) that are clearly of a personal nature; c) that cannot be returned due to their nature; d) that rapidly decay or become obsolete.
Intellectual Property & Copyright
The intellectual property rights in all software and Content made available to you on or through this Website remains the property of Sticks and Stones or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by Sticks and Stones and its licensors. You may store, print and display the Content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the Content or copies of the Content supplied to you or which appears on this Website nor may you use any such Content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Sticks and Stones or its licensors without the written permission of Sticks and Stones.
Pricing & Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’ or ‘Grand Total’.
The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue. These terms and conditions relate to all Sticks and Stones promotions, competitions and discount codes (unless otherwise stated). Only one promotion code can be used per order; selected product exclusions may apply; a maximum discount may apply on selected products; a promotional discount code can’t be used after an order has been placed.
We have done our best to display as accurately as possible the colors of the products shown on this Website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.
This site and all contents of this site are provided on an “as is” basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Sticks and Stones shall not be liable for any damages of any kind related to your use of this site.
Sticks and Stones shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
You agree to defend, indemnify and hold Sticks and Stones harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site, including, without limitation, your use of this Website in violation of these Terms and Conditions.
If any part of the Terms and Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms and Conditions will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise: please let us know if you have any complaints or comments.
Governing Law and Jurisdiction
These terms and conditions are to be construed in accordance with the laws of The Netherlands and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Dutch courts.
Please print a copy of these terms for your records. Please check back frequently for any changes to these terms.